What condition are items in?

Used items can be sold on Tophatter, with the following exceptions and requirements.

  • Used Beauty items cannot be sold on Tophatter.
  • Used Intimates Apparel cannot be sold on Tophatter.
  • Used or unsealed Edibles cannot be sold on Tophatter.
  • If an item smells of smoke or other odors, or the item is stored in a smoking environment, that must be disclosed within the listing description.
  • Warranty details must be disclosed in compliance with the Magnuson-Moss Warranty Act.

The accurate condition must be disclosed when creating a listing.  Used items may not be sold in some Categories. Each item on Tophatter displays the condition on a banner and within the description.

  • New: A brand new, unused, unopened item. Original warranty still applies. Although new, original tags are NOT included.
  • New With Tags: A brand new, unused, unopened item with its original tags & accessories, and in its original, intact packaging. Original warranty still applies.
  • New With Defects: A brand new, unused, unopened item. Possible aesthetic/cosmetic imperfections. Factory seconds and/or irregular items are included in this category. Accessories may be missing, constructions may be slightly irregular, and original tags may be missing/misprinted. Item has never been used.
  • Used – Excellent: Barely used and in perfect working condition. Original packaging may or may not be present, item shows little to no signs of wear and is complete. Interior linings are clean with no markings, stains or tears. Hardware is in perfect working order. Instructions and removable parts are included. Suitable for gifting.
  • Used – Good: Shows limited wear from use but remains in perfect working condition. Item may have minor scratches, markings, small stains or other signs of previous use but no rips/tears. There may be some light wear to exterior corners and/or slight darkening of leather but no separating or cracking.
  • Used – Fair: Shows noticeable wear but still fully functional. Has visible aesthetic issues which can include rips/tears, ink stains, discoloration, smudges, scratches, dents, and/or worn/frayed edges. Exterior may have noticeable stains and/or discoloration. Hardware may have some damage. Despite issues, item remains functional and can be restored with refurbishing.
  • Manufacturer Refurbished: Professionally restored product in working order. Typically has been inspected, cleaned and repaired to meet manufacturer specifications. The item may or may not be in its original packaging. The manufacturer’s/refurbisher’s warranty must apply.
  • Seller Refurbished: Product restored by seller but not approved by manufacturer. Typically has been inspected, cleaned and repaired and is in working order. The item may or may not be in its original packaging. Please review the seller’s listing for complete condition details.