What condition are items in?

Used items can be sold on Tophatter, with the following exceptions and requirements:

  • Used Intimates Apparel cannot be sold on Tophatter.
  • Used or unsealed Beauty items cannot be sold on Tophatter.
  • If an item smells of smoke or other odors, or the item is stored in a smoking environment, that must be disclosed within the listing description.
  • If a warranty is offered, details must be disclosed in compliance with the Magnuson-Moss Warranty Act.
  • Electronics that are determined to be obsolete will not be covered by Seller Protection.

The accurate condition of each item must be disclosed when creating a listing:

  • New: A brand new, unused, unopened item. May be under the original warranty. Although new, original tags are not included.
  • New With Tags: A brand new, unused, unopened item with its original tags and accessories, and in its original, intact packaging. Original warranty still applies.
  • New With Defects: A brand new, unused, unopened item. Possible aesthetic/cosmetic imperfections. Factory seconds and/or irregular items are included in this category. Accessories may be missing, construction may be slightly irregular, and original tags may be missing/misprinted. Item has never been used.
  • Used – Excellent: Barely used and in perfect working condition. Original packaging may or may not be present, item shows little to no signs of wear and is complete. Interior linings are clean with no markings, stains or tears. Hardware is in perfect working order. Instructions and removable parts are included. Suitable for gifting. If applicable, the serial number of the actual item being sold must be included in the item description to quality for Seller Protection.
  • Used – Good: Shows limited wear from use but remains in perfect working condition. Item may have minor scratches, markings, small stains or other signs of previous use but no rips/tears. There may be some light wear to exterior corners and/or slight darkening of leather but no separating or cracking. If applicable, the serial number of the actual item being sold must be included in the item description to quality for Seller Protection.
  • Used – Fair: Shows noticeable wear but is still fully functional. Has visible aesthetic issues which can include rips/tears, ink stains, discoloration, smudges, scratches, dents, and/or worn/frayed edges. The exterior may have noticeable stains and/or discoloration. Hardware may have some damage. Despite issues, the item remains functional and can be restored with refurbishing. If applicable, the serial number of the actual item being sold must be included in the item description to quality for Seller Protection.
  • Refurbished – Manufacturer: Professionally restored product in working order. Typically has been inspected, cleaned, and repaired to meet manufacturer specifications. The item may or may not be in its original packaging. The manufacturer’s/refurbisher’s warranty must apply. If applicable, the serial number of the actual item being sold must be included in the item description to quality for Seller Protection.
  • Refurbished – Seller: Product restored by the seller but not approved by the manufacturer. Typically has been inspected, cleaned, and repaired and is in working order. The item may or may not be in its original packaging. If applicable, the serial number of the actual item being sold must be included in the item description to quality for Seller Protection.