Tophatter Refund / Return Policy

Tophatter has made refunding hassle-free for sellers, so sellers don’t need “all sales final” policies and restocking fees which can be unfriendly to buyers and negatively affect their overall experience.

1. If a buyer has already paid and then requests a refund before an item scanned as accepted by the carrier, refund request should be honored and a full refund should be issued.

2. If a package is refused, undeliverable as addressed, or returned to the seller, a full refund should be issued.

Our Easy Returns policy means that customers can request a return, no questions asked, within 30 days of delivery. When a shopper requests a return for a delivered item, they may be issued a return label to ship their product back to you or they may be issued an instant refund, particularly if the cost to return the item plus commission is greater than the refund amount. When the item is returned, you will be billed for the refund amount less any seller fees incurred on the sale. In the case of an instant refund, Tophatter may absorb the refund cost if the purchase being refunded qualifies for Tophatter Seller Protection.

If a seller account does not meet our guidelines, sellers may be billed for return shipping of the item from the shopper and/or a refund may be issued on behalf of the customer. Incident Fees may be charged any refunds issued. 

  • Scheduling fees are not reimbursed when an item is refunded.
  • Restocking fees are not permitted on Tophatter.
  • Partial refunds do not qualify for Seller Protection.