What are the requirements for shipping?

1. All shipments, both domestic and international, are required to ship with valid tracking numbers.

  • Sellers must mark items as shipped and enter a valid tracking number from a supported carrier. The tracking information will be sent to the buyer automatically so they can follow the package’s progress.

2. Orders that are not shipping to the US are not required to receive Delivery scans.

  • All orders, including International orders, are required to ship with a valid tracking number and receive an Acceptance scan. Only orders tracked to the point of delivery with valid tracking will be eligible for seller protection.

3. Shipped orders must be scanned as accepted by the carrier within 2 days of printing the shipping label.

  • If an item is not scanned as accepted by the shipping carrier within 2 calendar days of marking the item shipped and creating the shipping label, the item status will be considered untrackable. Please note that sellers are not permitted to change tracking numbers, and that reshipment of items is not supported. In the event that a tracking number needs changed, sellers will need to contact Support.
  • Having too many untrackable orders will impact a seller’s ability to sell items and can delay payment until the shipping status has been resolved.

4. Sellers are responsible for making sure the carrier scans their items upon acceptance.

  • Review our FAQ How can I use Bulk Actions? if you plan to ship a large number of packages.
  • On Tophatter, the item’s shipping status will shows as “Preparing to Ship” before the package has been scanned as accepted by the shipping carrier.
  • The status will change to “In Transit” after the package has been officially accepted by the carrier.
  • When the package is confirmed as delivered by the carrier, its status will update to “Delivered” on Tophatter. If the carrier shows an update over 24 hours ago and Tophatter has not updated the status, please reach out to Support with the order number and tracking number so we may assist.

5. Hand delivery or local pick-up of items is not supported. All items must be shipped with valid tracking numbers.

Tophatter supports the following carriers. Only orders where tracking can be validated and tracked up to the point of delivery will be eligible for Seller Protection.

Recommend Carriers

  • Australia Post
  • Canada Post
  • China EMS
  • DHL eCommerce / DHL Global Mail
  • DHL Global Mail Asia
  • FedEx
  • S.F. Express
  • S.F. International
  • UBI Logistics (Not allowed for US orders)
  • UPS
  • U.S. Postal Service (USPS)
  • Yodel Domestic (UK orders only)

Other Carriers 

  • 4PX
  • Asendia Germany (Germany orders only)
  • Asendia UK (UK orders only)
  • China Post (Not allowed for US orders)
  • Chukouyi
  • DHL Express
  • DPD France (France orders only)
  • DPD Germany (Germany orders only)
  • Deutche Post DHL / German Post DHL
  • Hong Kong Post
  • India Post (International)
  • Korea Post
  • La Poste (France orders only)
  • Lasership
  • OnTrac
  • PostNL (only full tracking formats accepted)
  • Singapore Post (Not allowed for US orders)
  • Sunyou Logistics
  • Taiwan Post
  • TNT (Not allowed for US orders)
  • UPS Mail Innovations
  • Wanbang Logistics
  • Wise Express 
  • Yanwen 
  • Yun Express 

Sellers on Tophatter can obtain USPS postage without leaving the platform. This is not required, though many sellers choose to do so. Please note that the shipping prices quoted during this process are dictated by USPS.

Sellers are also able to connect their Tophatter account to Shipstation. Through our partnership, your orders on Tophatter can automatically import to your ShipStation account. Check out ShipStation’s guide to the Cheapest Way to Ship for its tips and tricks for optimizing your logistics.

To buy a USPS shipping label on Tophatter:

  1. Click Orders under the Selling section.
  2. Click on the “Buy Shipping Label” button towards the right of the order. Or, click on the menu next to the item and select Buy Shipping Label.
  3. On the next screen under Shipping Options you can adjust the the Package Size*, Weight and/or Shipment Date if needed.
  4. click Calculate Cost.
  5. Select your Shipping Method and then click “Buy Label & Mark As Shipped”  

To mark an order as shipped with tracking not purchased on Tophatter:

  1. Visit the Orders page under Selling
  2. Search for the orders you’d like to mark as shipped.
  3. Click the menu to the right of the order and click Mark As Shipped
  4. Enter the valid tracking number and shipping carrier then click Save tracking #

Please note that if a carrier is not listed in the drop down menu, it is not an approved carrier for the area you are shipping to.

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